top of page

Shipping & Delivery Policy

At Rawleaf Naturals, we aim to deliver your orders safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered through our logistics partners.

By placing an order on www.rawleafs.in, you agree to the terms outlined below.

 

1. Order Processing Time

  • Orders are typically processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Order processing includes verification, packaging, and handover to the courier partner.

 

2. Shipping Partners

We use reliable courier services to ensure timely delivery:

  • Delhivery

  • India Post

Shipping partner selection may vary based on serviceability and delivery location.

 

3. Delivery Timeline

  • Estimated delivery time is 3–7 business days from the date of dispatch.

  • Delivery timelines may vary depending on:

    • Customer location

    • Courier partner operations

    • Weather conditions

    • Regional or national disruptions

Delivery timelines are estimates and not guaranteed.

 

4. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout.

  • Any applicable shipping fees are non-refundable once the order is dispatched.

 

5. Order Tracking

  • Once dispatched, tracking details will be shared via SMS, email, or WhatsApp (where applicable).

  • Customers are responsible for tracking their shipments using the provided tracking link.

 

6. Address Accuracy & Delivery Attempts

  • Customers must provide a complete and accurate shipping address, including PIN code and contact number.

  • Rawleaf Naturals is not responsible for delays or non-delivery caused by:

    • Incorrect or incomplete address

    • Customer unavailability at delivery

    • Refusal to accept delivery

Orders returned to us due to the above reasons will not be eligible for refund.

 

7. Cash on Delivery (COD)

  • COD is available on select locations and products.

  • Additional verification may be required for COD orders.

  • Repeated COD order refusals may lead to account restrictions.

 

8. Damaged or Tampered Packages

  • If you receive a package that appears damaged or tampered:

    • Do not accept the delivery, if possible

    • Or report the issue within 48 hours of delivery

  • Provide clear photos or videos of the package and product for verification.

Claims reported after 48 hours may not be accepted.

9. Partial Deliveries

In rare cases, products may be shipped separately due to availability or logistics reasons. Customers will be informed if this occurs.

 

10. Delivery Delays Beyond Our Control

Rawleaf Naturals shall not be liable for delivery delays caused by:

  • Courier partner issues

  • Natural disasters

  • Strikes or lockdowns

  • Government restrictions

We will, however, assist customers in coordinating with courier partners wherever possible.

 

11. International Shipping

  • Currently, Rawleaf Naturals ships only within India.

  • We do not offer international shipping at this time.

 

12. Policy Updates

We reserve the right to modify this Shipping & Delivery Policy at any time without prior notice. Updates will be effective immediately upon posting on the Website.

 

13. Contact Information

For shipping or delivery-related queries, contact us at:

📧 rawleafcare@gmail.com
📞 9038152100

📍 Rawleaf Naturals
41, Anukul Chandra Road, Tentulberia,
Near Garia Railway Station,
Kolkata – 700084, India

bottom of page