Privacy Policy

Rawleaf Naturals (“we”, “our”, “us”) operates the website www.rawleafs.in (the “Website”). We are committed to protecting your privacy and ensuring the security of the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our Website.

By accessing or using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a) Personal Information

When you visit our Website, create an account, place an order, or contact us, we may collect the following personal information:

Full Name
Phone Number
Email Address
Shipping Address
Billing Address

b) Account Information

Users may create an account on our Website. Account-related information is used to manage orders, provide customer support, and improve user experience.

c) Health-Related Information

We may collect limited health-related information such as wellness preferences, diabetes-related goals, or responses shared voluntarily through forms or interactions.
This information is collected only for informational and service-related purposes and is not used for diagnosis, treatment, or medical decision-making.

d) Automatically Collected Information

We automatically collect certain information through cookies and tracking technologies, including:

IP address
Browser type
Device information
Pages visited and interactions on the Website

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support and respond to queries
Manage user accounts
Improve our Website, products, and services
Communicate order updates, service-related messages, or promotional information
Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Payments & Transactions

Payments on our Website are processed securely through Razorpay.

We accept Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery (COD)
We do not store card details, UPI IDs, or banking information on our servers
Payment data is handled directly by Razorpay in accordance with their privacy and security standards

4. Third-Party Services

We use trusted third-party services to operate and improve our Website:

a) Analytics & Advertising

Google Analytics
Facebook Pixel
These tools help us understand user behavior and improve our marketing and Website performance.

b) Marketing Platforms

Facebook Ads

c) Logistics Partners

Delhivery
India Post

These partners receive only the information necessary to perform their services and are obligated to protect your data.

5. Cookies & Tracking Technologies

We use cookies and similar technologies for:

Analytics
Advertising
Website functionality

Cookies help us enhance user experience and understand Website usage. You can control or disable cookies through your browser settings. A cookie consent banner is displayed on our Website.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. User Rights & Control

You have the right to:

Request access to your personal data
Request correction or update of your information
Request deletion of your personal data

To exercise these rights, please contact us at rawleafcare@gmail.com. Requests will be processed in accordance with applicable laws.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Children’s Privacy

Our Website is not directed at children. We do not knowingly collect personal information from minors. If you believe that a child has provided us with personal data, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. We encourage users to review this page periodically.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your data, you may contact us at:

Rawleaf Naturals
📍 41, Anukul Chandra Road, Tentulberia,
Near Garia Railway Station,
Kolkata – 700084, India

📧 Email: rawleafcare@gmail.com
📞 Phone: 9038152100